No. All service and repairs are included in the monthly rental price, and our service is, of course, nationwide. PrinterGuys are part of PrintWise – Denmark’s most committed partner in printing and plotter solutions with 20 years of experience behind them and a number of Denmark’s leading companies on the customer list.
Our support hotline is open weekdays from 8 am to 4 pm. Our standard service includes that we start troubleshooting at the latest the next business day after your call. In many cases, it can be handled over the phone or that we have “remote access” to the printer (we give instructions over the phone). If we need to send an engineer, it is agreed, and we can usually come out within 1-2 days.
Also, what about service if you lease the machine?
Service agreements are typically included in the lease agreement. When you are visited by a copier salesperson for the first time, it’s not unusual that they only mention the lease payment on the machine itself, so the quote seems attractive.
Once you have had the machine for 2-3 years, it has been known for the copier salesperson to call you and tell you that the machine has become more expensive to service. The explanation ends up with that if you don’t swap the machine now, then you will get an extra bill each month. And who wants that? Then, of course, you need a new machine – it’s only slightly more expensive than the old one, but then it’s also new.
You need to be aware of this. It typically ends with a new lease agreement, which risks you being tied for another 5 years (and possibly includes the remaining debt from the old machine). It can be a vicious circle with you as the loser.