No. All servicing and any repairs are included in the monthly rental charge. And, naturally, our service is nationwide. PrinterGuys is part of PrintWise – Denmark’s most commited collaborator in the field of printer and plotter solutions, with 20 years experience and with many of Denmark’s leading companies on our list of customers.
Our telephone support line is open weekdays 8-16. Our standard service assures you that we are underway with solving your problem one day after your call, at the latest. Often, things can be solved over the phone or by our having “remote access” to the printer (we will guide you over the phone). If we need to send a technician, this will normally take place within 1-2 days.
And what about servicing if you lease the machine?
Service contracts are typically included in the leasing contract. However, in your first meeting with the copier sales rep he may only mention the lease charge on the machine, but not the service charge, in order to make the offer more attractive.
When you have had the machine for 2-3 years the copier sales rep may call you and explain that your machine has become more expensive to service. That explanation will end in his saying that unless you exchange the machine now you will get an increased charge each month. And who wants that? So of course you must have a new machine – and it’s only a little dearer than the old one, but then, of course, it’s brand new.
Here you have to be alert. It typically ends with a new lease contract which once again could tie you for 5 years (and possibly include the outstanding balance due on the old machine). This could turn into a vicious cycle, with you as the loser.